Choosing between Loops and Customer.io comes down to your specific use case. Loops is built for SaaS companies sending product and lifecycle emails, while Customer.io targets product and growth teams sending behaviour-triggered messages.
| Feature | Customer.io | Loops |
|---|---|---|
| 💰 Pricing | ||
| Free Plan | ✗ | ✓ |
| Starting Price | $100/mo | $49/mo |
| Free Trial | ✓ | ✓ |
| ⚙️ Features | ||
| Email Automation | ✓ | ✓ |
| Visual Workflow Builder | ✓ | ✗ |
| Landing Pages | ✗ | ✗ |
| Built-in CRM | ✗ | ✗ |
| SMS Marketing | ✓ | ✗ |
| A/B Testing | ✗ | ✗ |
| E-commerce Integration | ✗ | ✗ |
| Transactional Email | ✓ | ✓ |
| Remove Branding | ✓ | ✗ |
| 🤖 AI Features | ||
| AI Subject Lines | ✗ | ✗ |
| AI Send-Time Optimisation | ✗ | ✗ |
| 🛎 Support | ||
| Email Support | ✓ | ✓ |
| Live Chat | ✓ | ✗ |
| Phone Support | ✓ | ✗ |
Customer.io is best for product and growth teams sending behavior-triggered messages.
Try Customer.io Free →It depends on your use case. Loops wins for SaaS companies sending product and lifecycle emails, while Customer.io is stronger for product and growth teams sending behaviour-triggered messages.
Loops starts at a lower price point. Pricing scales with subscriber count so total cost depends on your list size.
Yes, switching is possible. Most platforms support CSV import/export. Plan time to recreate automations and templates.