Choosing between GetResponse and Customer.io comes down to your specific use case. GetResponse is built for online course creators and webinar hosts, while Customer.io targets product and growth teams sending behaviour-triggered messages.
| Feature | Customer.io | GetResponse |
|---|---|---|
| 💰 Pricing | ||
| Free Plan | ✗ | ✓ |
| Starting Price | $100/mo | $19/mo |
| Free Trial | ✓ | ✓ |
| ⚙️ Features | ||
| Email Automation | ✓ | ✓ |
| Visual Workflow Builder | ✓ | ✓ |
| Landing Pages | ✗ | ✓ |
| Built-in CRM | ✗ | ✗ |
| SMS Marketing | ✓ | ✗ |
| A/B Testing | ✗ | ✗ |
| E-commerce Integration | ✗ | ✗ |
| Transactional Email | ✓ | ✗ |
| Remove Branding | ✓ | ✗ |
| 🤖 AI Features | ||
| AI Subject Lines | ✗ | ✗ |
| AI Send-Time Optimisation | ✗ | ✗ |
| 🛎 Support | ||
| Email Support | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
Customer.io is best for product and growth teams sending behavior-triggered messages.
Try Customer.io Free →GetResponse is best for online course creators and webinar hosts.
Try GetResponse Free →It depends on your use case. GetResponse wins for online course creators and webinar hosts, while Customer.io is stronger for product and growth teams sending behaviour-triggered messages.
GetResponse starts at a lower price point. Pricing scales with subscriber count so total cost depends on your list size.
Yes, switching is possible. Most platforms support CSV import/export. Plan time to recreate automations and templates.